COVID-19 Novel Coronavirus

At Ridley-Tree Cancer Center, we are continually monitoring reports from the Centers for Disease Control (CDC) and we are in close communication with the Santa Barbara County Public Health Department. To ensure the safety of our patients and staff, we are screening all who enter our building for symptoms of COVID-19, including:

  • A fever (a temperature of 100.0 or above) or flu-like symptoms
  • Sore throat, new cough or difficulty breathing
  • New muscle aches or fatigue
  • New diarrhea or gastrointestinal symptoms
  • Chills
  • Headache
  • New loss of taste or smell
  • Close contact with anyone who had a fever, flu-like symptoms, cough, possibly has the Coronavirus, or has confirmation of having Coronavirus within the last 14 days?

If you think you have been exposed to COVID-19 and develop any of these symptoms, we suggest the following actions. If you are experiencing a medical emergency, call 911.

  • Contact your care team via MyChart or a phone call before coming in for an appointment. Your provider will help determine next steps.
  • Access our COVID-19 Symptom Checker in MyChart. This is an online tool that will ask you a series of questions and provide you with recommended next steps. If you have shortness of breath, high fever or other severe symptoms, please contact your healthcare provider first.

To read the latest update on Sansum Clinic and Ridley-Tree Cancer Center operations in response to COVID-19, please visit the Sansum Clinic COVID-19 webpage


Information About Ridley-Tree Cancer Center

As part of our commitment to keeping our patients safe, we are taking the following precautions:

  • We are screening patients, visitors and employees prior to entry into the building to limit the potential spread of illness.
  • We are requiring that masks be worn by all patients and essential visitors entering Ridley-Tree Cancer Center, for the duration of your visit. This includes while in public areas, exam rooms and restrooms. Masks with valves no longer comply with Santa Barbara County Public Health Department requirements because the valve permits respiratory droplets to easily escape, which places others at risk. If you wear an N95 or other mask with a one-way valve, you must wear a cloth or procedure mask over it. Please make sure to wear a cloth mask throughout the duration of your visit.
  • We have adopted a No Visitors policy at this time. We strongly encourage patients to ask caregivers to stay home, unless bringing a caregiver is critical to the patient's need. We will make exceptions on a case-by-case basis. This decision has been made with the health and safety of our patients, staff and physicians in mind.
  • We are offering Telehealth video visits to provide you care at home. Due to COVID-19, Telehealth visits conducted on computers, tablets and telephones should temporarily be covered by all health plans. If you have a scheduled appointment and you think a telephone or video call might be right for you, please do one of the following. Please note that not all visits can or should be handled through Telehealth. The provider and staff will work together to determine whether an appointment should proceed in-person or move to Telehealth.
    • Send a MyChart Appointment Request and ask for a Telehealth visit.
    • Call your Ridley-Tree Cancer Center provider and request a Telehealth visit.
  • We are restricting incoming business or community visitors to our campuses until further notice.
  • We have cancelled in-person wellness classes and support groups. We are offering many of our longstanding wellness classes online, and an online support group. Please visit the COVID-19 Supportive Care Online Resources webpage or our Calendar to learn more.
  • The Resource Library is temporarily closed. Library services are available via phone, email and mail. Visit the Resource Library website to learn more.

If You are Concerned about Your Symptoms 
If you have symptoms more severe than you have experienced in the past with common illnesses like the flu, such as shortness of breath, high fever or other severe symptoms and they are worsening, please call your provider immediately.

How to Help Slow the Spread of COVID-19
Please continue to rest, hydrate, and take everyday preventive actions to help stop the spread of disease, including:

  • Cover all of your coughs and sneezes. 
  • Thoroughly wash your hands with soap and water often. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth. 
  • Avoid sharing personal household items like dishes, glasses, cups, silverware, towels and bedding. 
  • Clean all ‘high touch’ surfaces daily. 
  • Do not have visitors to your home. 
  • Observe social distancing of 6 feet even when outside your home. 
  • Wear a cloth face mask when out in public.

This is an evolving situation and we appreciate your awareness and understanding. We will continue to adjust our procedures as needed to ensure the best care for our patients.  Please check,, and for updates.

For the most current numbers of cases globally, visit the CDC’s website at

Thank you.