COVID-19 Novel Coronavirus

Ridley-Tree Cancer Center is open to care for you at this time. We have many measures in place to ensure your safety. If you think you might want to change your appointment from in-person to Telehealth, please contact your healthcare provider.

Screening at Ridley-Tree Cancer Center

To ensure the safety of our patients and staff, we are screening all who enter our building by taking temperatures and asking the following questions:

  1. Have you tested positive for COVID-19 within the past 4 weeks?  
  2. Do you have any of the following symptoms:
    • A fever (100.0 or above)
    • Flu-like symptoms
    • New muscle aches
    • A sore throat
    • New cough
    • New difficulty breathing or pain when taking a breath
    • New fatigue
    • Extreme fatigue
    • New diarrhea
    • New gastrointestinal symptoms
    • New loss of taste or the sense of smell
  3. Have you had close contact with or live with anyone who possible has COVID-19 OR has tested positive for COVID-19 within the last 14 days? 
  4. Do you have a pending COVID-19 test? If so, was it performed as screening prior to surgery or due to symptoms or close contact exposure?

If you think you have been exposed to COVID-19 and develop any of these symptoms, we suggest the following actions. If you are experiencing a medical emergency, call 911.

  • Contact your care team via MyChart or a phone call before coming in for an appointment. Your provider will help determine next steps.
  • Access our COVID-19 Symptom Checker in MyChart. This is an online tool that will ask you a series of questions and provide you with recommended next steps. If you have shortness of breath, high fever or other severe symptoms, please contact your healthcare provider first.

To read the latest update on Sansum Clinic and Ridley-Tree Cancer Center operations in response to COVID-19, please visit the Sansum Clinic COVID-19 webpage

How We Are Keeping Patients and Staff Safe

  • We are screening patients, visitors and employees prior to entry into the building to limit the potential spread of illness.
  • We are requiring that medical face masks be worn by all patients and essential visitors entering Ridley-Tree Cancer Center, for the duration of your visit. This includes while in public areas, exam room and restrooms. Upon entering the building, you will be given a medical face mask. If you arrive with a cloth face mask, we ask that you please wear the medical face mask while at Ridley-Tree Cancer Center.
  • We have adopted a No Visitors policy at this time. We strongly encourage patients to ask caregivers to stay home, unless bringing a caregiver is critical to the patient's need. We will make exceptions on a case-by-case basis. This decision has been made with the health and safety of our patients, staff and physicians in mind.
  • We are offering Telehealth video visits to provide you care at home. Due to COVID-19, Telehealth visits conducted on computers, tablets and telephones should temporarily be covered by all health plans. If you have a scheduled appointment and you think a telephone or video call might be right for you, please do one of the following. Please note that not all visits can or should be handled through Telehealth. The provider and staff will work together to determine whether an appointment should proceed in-person or move to Telehealth.
    • Send a MyChart Appointment Request and ask for a Telehealth visit.
    • Call your Ridley-Tree Cancer Center provider and request a Telehealth visit.
  • We are restricting incoming business or community visitors to our campuses until further notice.
  • We have cancelled in-person wellness classes and support groups. We are offering many of our longstanding wellness classes online, and online support groups. Please visit the COVID-19 Supportive Care Online Resources webpage or our Calendar to learn more.
  • The Resource Library is temporarily closed. Library services are available via phone, email and mail. Visit the Resource Library website to learn more.

 

How to Get Care if You Think You Have COVID-19 Symptoms

COVID-19 symptoms can include:

  • A fever (100.0 or above)
  • Flu-like symptoms
  • New muscle aches
  • A sore throat
  • New cough
  • New difficulty breathing or pain when taking a breath
  • New fatigue
  • Extreme fatigue
  • New diarrhea
  • New gastrointestinal symptoms
  • New loss of taste or the sense of smell

If you think you have been exposed to COVID-19 and develop any of these symptoms, we suggest the following actions. If you are experiencing emergency warning signs such as difficulty breathing, pressure or pain in chest, bluish lips or face, confusion or hard to wake, or other serious symptoms, call 911 immediately.

  • Call your Primary Care Provider for medical advice. Your healthcare provider will help determine if you meet the criteria for testing or if you should stay home.
  • Access our COVID-19 Symptom Checker in MyChart. This is an online tool that will ask you a series of questions and provide you with recommended next steps. If you have shortness of breath, high fever or other severe symptoms, please contact your healthcare provider first.

Help Stop the Spread of COVID-19

Here are some tips to protect yourself and others:

  • Cover all of your coughs and sneezes. 
  • Thoroughly wash your hands with soap and water often. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose and mouth. 
  • Avoid sharing personal household items like dishes, glasses, cups, silverware, towels and bedding. 
  • Clean all ‘high touch’ surfaces daily. 
  • Do not have visitors to your home. 
  • Observe social distancing of 6 feet even when outside your home. 
  • Wear a cloth face mask when out in public (note: medical face mask are required while at Ridley-Tree Cancer Center and they will be provided to all patients upon entry).
We thank you for your patience and understanding. We will continue to adjust our procedures as needed to ensure the best care for our patients.  Please check publichealthsbc.org, sansumclinic.org, and ridleytreecc.org for updates.


Thank you.